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Almost out of a rather awkward (to be nice) submission and reviewing process with an Elsevier journal. Definitely the last one with them.
1) The article, prepared in latex, was submitted using the editorialmanager website. You have to submit cover letter, paper info and the source files, and the system generates a submission file including the pdf generated from the latex source files. Not particularly user friendly, but it worked.
2) The editor immediately returned the paper back to us 1/n

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because (believe it or not)we had provided three key words instead of four. I added a keyword and went through the submission procedure again, but this time the system failed miserably: the final pdf included the pdflatex log file instead of the actual pdf.
3) We spent more than a month on this silly issue, going back and forth with both the editor and the submission system helpdesk, but there was no way to solve it.
4) I eventually gave up, created a new submission from scratch 2/n

(that went to a different editor, I guess), and the same exact files worked like a charm.
5) I got reviews after about three months, and was asked for a revised version with minor editorial changes (e.g. change a table because the journal template was revised during the reviewing process). I updated the manuscript, and SURPRISE! LATEX IS NOT SUPPORTED in a revised version. You MUST submit the revised manuscript in word (.docx) format, otherwise the submission system does not allow you 3/n

to complete the procedure. After reporting the issue, without being provided with a solution, I exported each single page from the pdf generated by latex and imported them as images in a .docx file. Awful, but hey! the system was happy.
6) The paper was accepted, but today I received an email saying that the production process Is on hold BECAUSE THE SOURCE FILES ARE NOT EDITABLE (oh, really?). So I just sent the latex source files by email.

To be continued... 4/4

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